Delete your Loksi account

In the Loksi app on iPhone or Android, open Settings, then Account security, then Delete account, at the bottom. Confirm, then enter your master password. The deletion is immediate.

The same action exists in your company's web vault, in your account settings. The browser extension does not offer it.

Open the address of your vault followed by /#/recover-delete, for example https://my-company.loksi.fr/#/recover-delete, and enter the email address of your account. You receive a link by email: it deletes the account, without the master password.

You can also write to dpo@aleop.eu with the email address of the account and the name of the vault. Aleop deletes the account after checking the request with you, and answers you within one month.

The administrator of your company's vault can remove you from the organization: you lose access to the shared collections. They cannot delete your account or your personal vault. For a full deletion, they go through Aleop at the same address, dpo@aleop.eu.

If you are the last owner of the organization, the deletion is refused: first make someone else an owner.

Your account and your personal vault: logins, passwords, notes, attachments, folders, Sends, emergency access, known devices and two-step login.

Items stored in the organization's collections belong to your company: they stay in its vault.

The encrypted backups of the vault disappear at the end of their rotation, thirty-five days at most. The server access logs are kept one hundred and eighty days at most.

The details are in the privacy policy of the Loksi apps.